Dean Forbush

By Lois Geller A few nights ago, I watched a TV show where surgeons, dentists, trainers and fashionistas turn less-than-dreamy people into dreamboats. They looked great, but I kept thinking, "Ouch, all that cutting, lifting and teeth drilling has to hurt." And then, I started thinking of makeovers and you, the hard working direct marketer. Would you scream "Ouch!" if someone tried an extreme makeover on one of your programs? We all would. Our direct marketing efforts are what we do, how we make a living. They're us! And someone's giving us a makeover—changing things. All makeovers hurt when they're about you. "That's Not

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