At Cisco, a dramatic shift is underway within the organization as it ventures into a new world of Web strategy, challenging its traditional tactics and integrating fresh principles to embrace an approach largely based on Web 2.0. What implications does this have for online lead generation? And what affect does this new perspective have on Cisco’s ability to drive conversion? Although the San Jose, Calif.-based supplier of networking hardware, software and service offerings is not entirely abandoning the “old world,” its traditional approach is being redefined within the parameters of the “new world,” and some innovative solutions and tactics are emerging as a result.
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