Brad Shapiro, an online personals site, never wanted to be an e-mail marketing bad guy. But it found out one day that it was. “Our privacy director went to a conference,” explains Brad Shapiro,’s vice president of marketing and sales. “He introduced himself to the guy from the [Federal Trade Commission], who basically told him: ‘Your company is on my watch list for spam complaints.’”, which relies heavily on e-mail prospecting, knew it needed to act quickly and decisively. Shapiro spoke with Target Marketing about this process. Target Marketing: What were the first steps you took to right your image? Brad Shapiro: It was about putting

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