Bin Laden

Denny Hatch is the author of six books on marketing and four novels, and is a direct marketing writer, designer and consultant. His latest book is “Write Everything Right!” Visit him at dennyhatch.com.

"Two years ago when Twitter was just becoming a household name, national media would scoff at 'news' being released on the social network. ... Then, as traditional media began to feel the effects, you started to see the ticker at the bottom of news programs and on websites that said, 'Such and such being told on Twitter. We’re waiting to confirm it.' Now CNN is the top news source on Twitter. Just 26 months later."
— Gini Dietrich, May 2

We signed up for a six-day cruise from New York to Nassau, Bahamas, over Labor Day. Normally we are not cruise people unless the itinerary is fascinating. But a good offer came from Norwegian Cruise Line, and my wife, Peggy, took it. We knew it would be hurricane season, but we figured if a storm hit, the ship would go somewhere else. We could take a train to New York and avoid the hassle of flying (for a change).

On Aug. 13 and 14 we received a phone call and e-mail announcing a revision in the itinerary:

Due to unscheduled maintenance on the ship's propulsion system, Norwegian Spirit will cancel the call to Grand Bahama Island, Bahamas and instead overnight in Nassau, Bahamas. Please be assured that our technical issue in no way impacts the safe operation of the vessel.

We were given the option of canceling the cruise with no penalty. Those who opted to remain would receive a $50-per-cabin credit for any expenditure on shipboard excluding service charges and casino. OK.

On Aug. 29, two days before we sailed, word came via phone and e-mail that Tropical Storm Hanna was headed for the Bahamas and we would be detoured to Bermuda. OK.

What does this have to do with PR, pricing and marketing?

Plenty.

If the Iraq War is considered a business model, it is unraveling—just like General Motors (and Ford and DaimlerChrysler). A number of knowledgeable experts have declared our Iraq incursion not to be winnable. It does not take a language scholar to read between the lines of General Abizaid’s and General Pace’s testimony to see that the Pentagon is beginning to agree. That’s because no one has a clue about how to deal with three 800-pound guerrillas. The three 800-pound guerillas are al Qaeda plus Sunni and Shi’a murderers that are turning Baghdad into a scene reminiscent of Michelangelo’s “Last Judgment” on the altar wall of the

More Blogs