Andy Puzder

Thorin McGee is editor-in-chief and content director of Target Marketing and oversees editorial direction and product development for the magazine, website and other channels.

What's more important to customer experience? Your people or your automation? Recent evidence from the fast food sector isn't so good for the humans. If you're looking to build a great CX, it may be time to stop training your humans, and start building a better robot.

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