CX, particularly for a brand such as Tesla, needs to catch up with the user experience of operating these art-and-science vehicles.
What is it about the postal service that stirs such passion? Direct mail is an essential channel for many marketers. Perhaps though, too, it brings up some of the fond memories Chet Dalzell, a Target Marketing blogger, recalls for readers. "In Ogallala, NE, we actually had a 'city style' single-residence black mailbox with a top lid and two parallel curling hooks underneath for [fliers] and my Boys Life magazine (my first piece of regular mail, that I can recall), attached to the house by the front door," he writes in "The Mailboxes of My Memory."
In my life, I've had a lot of mailboxes. My current box (New York, N.Y.) is part of an apartment building cluster box—and one that proudly holds about four to five days' worth of mail, including magazines and catalogs. I can run off for a day or two and the incoming mail safely, securely collects there without my having to fill out a "hold mail" card at the local Murray Hill post office