Miami

Andrea Syverson is the founder and president of IER Partners, which has guided and strengthened brands of all sizes with savvy best practices for creating customers for life. Combining her passion of adventurous listening and working across diverse industries, her "outsider-insider" creative branding and merchandising expertise and objectivity has been valued by companies as diverse as Spanx, Ben & Jerry's, Celestial Seasonings, CHEFS and Boston Proper.  She holds an MBA and has dedicated more than 20 years to providing clients both domestic and international with innovative approaches to branding, product development and creative messaging. She is the author of  two books in which she shares her hands-on approach for both brand building and creating customer-centric products that enhance brands: ThinkAbout: 77 Creative Prompts for Innovators, and BrandAbout: A Seriously Playful Approach for Passionate Brand-Builders and Merchants. You may reach her at asyverson@ierpartners.com.

Well, travel marketers, do you want to dance under the moonlight with all of the Millennial tourists who will waltz to your tune? Brand USA does, so it partnered with Spotify “to create more than 20 playlists customized according to different U.S. city soundscapes,” reports Marketing Dive on Friday.

In a proactive marketing move, American Airlines announced on Wednesday there’s a technical glitch that may mean travel headaches for passengers with flights booked between Dec. 17 and the new year.

In one of the most counterintuitive “boycotts” I’ve ever seen — since last year’s #‎merrychristmasstarbucks protest of its red cups — supporters of President-elect Donald J. Trump are protesting Starbucks by buying coffee. Yes. They’re so angry, they’re adding to the company’s bottom line.

Every year, billions of dollars are poured into the development of apps, online portals, content development and other digital endeavors. But at the end of the day, more often than not, the real moment of truth resides in the domain of the phone call. The phone call may be where the satisfaction and loyalty of a customer is won or lost.

More Blogs