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Andrea Syverson is the founder and president of creative branding and merchandising consultancy IER Partners. For 20+ years, Andrea’s joy has been inspiring clients with innovative approaches to branding, product development and creative messaging. She’s the author of two books about brand building and creating customer-centric products that enhance brands: BrandAbout: A Seriously Playful Approach for Passionate Brand-Builders and Merchants and ThinkAbout: 77 Creative Prompts for Innovators. You may reach her at asyverson@ierpartners.com.

Well, travel marketers, do you want to dance under the moonlight with all of the Millennial tourists who will waltz to your tune? Brand USA does, so it partnered with Spotify “to create more than 20 playlists customized according to different U.S. city soundscapes,” reports Marketing Dive on Friday.

In a proactive marketing move, American Airlines announced on Wednesday there’s a technical glitch that may mean travel headaches for passengers with flights booked between Dec. 17 and the new year.

In one of the most counterintuitive “boycotts” I’ve ever seen — since last year’s #‎merrychristmasstarbucks protest of its red cups — supporters of President-elect Donald J. Trump are protesting Starbucks by buying coffee. Yes. They’re so angry, they’re adding to the company’s bottom line.

Every year, billions of dollars are poured into the development of apps, online portals, content development and other digital endeavors. But at the end of the day, more often than not, the real moment of truth resides in the domain of the phone call. The phone call may be where the satisfaction and loyalty of a customer is won or lost.

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