CX, particularly for a brand such as Tesla, needs to catch up with the user experience of operating these art-and-science vehicles.
Amazon shopping is its own beast. When I moved to Brazil, any mention of “Amazon” immediately conjured up visions of this great river teeming with hungry piranhas, surrounded by nearly impenetrable jungle; one of the last truly wild places on Earth, a great place to visit. But, as the expression goes, you wouldn’t want to live there. That was 19 years ago.
Business success has long been founded on making products that make people happy and making people happy about products. For most, the driving vision and mantra has been: Make people happy with my product and service and they will come back for more.
Does your direct mail resonate with women? Women are powerful in the marketplace. Targeting your direct mail for women correctly is the best way to increase your response rates.