Readers Respond & Debate

 

Bauschwhacked! The Anatomy of a Recall

Why consumers are wary of 'we,' 'us' and 'our' May 18, 2006: Vol. 2, Issue No. 39 IN THE NEWS Health Concerns Prompt Recall of Contact Cleaner ROCHESTER, N.Y. — Bausch & Lomb Inc. has permanently withdrawn a new-formula contact lens cleaner viewed as the "potential root cause" of an outbreak of fungal eye infections. Its stock, hit hard recently, rose Monday nearly 13 percent. —Ben Dobbin, The Associated Press, May 16, 2006 Americans love to tinker with their God-given flesh cases. Facelifts, hair transplants, electrolysis, liposuction and tattoos are some of the procedures that are undergone by those who want to look


Readers Respond & Debate

Note: Denny Hatch personally responds to all correspondence. Readers Respond to "Making a Complex Business Consumer Friendly," which discussed the differences between Internet banking and the brick-and-mortar branch banks. If online banking people could be trained by the folks of USAA Federal Savings Bank (www.usaa.com) on the fine art of delighting my hard nose, the need for bricks would crumble. My wife, CPT Sonia Hearn RN, serves with the 10th Combat Support Hospital in Baghdad, Iraq. At any point on the earth, she or I can lift a phone and speak to a sunny service representative while pondering our account status online.