A Brief Memoir of a Fiasco


13 Pitfalls to Avoid When Acquiring an Order Management System

By Ernie Schell Selecting and implementing a new order management system can be a daunting process. After all, this is a mission-critical suite of applications that can make or break your business. There are dozens of potential solutions and never enough time — or so it seems — to attend to all the details. There's also the issue of technophobia. And sorting out the real from the hype in your technology options is unquestionably a tough challenge, even if you're trying to keep up with the changes in this fast-paced field. Often the best way to achieve a successful outcome is to

A Brief Memoir of a Fiasco

Trying to turn a lemon into lemonade Nov. 3, 2005: Vol. 1, Issue No. 45 IN THE NEWS Camera Makers Focus on Bad Chip NEW YORK (CNN/Money)--Some of the biggest electronics manufacturers say they will repair a defective chip found on more than 80 models of digital cameras and other digital devices, but only if the chip becomes faulty, according to a report published Thursday. --CNN.com, Oct. 27, 2005 Imagine this. You are in a hot-air balloon photographing the great wildebeest migration in East Africa. All hell is breaking loose below--tens of thousands of wildebeest and zebra charging across the

Five Fulfillment Fundamentals

Want a world-class back-end catalog operation? Here's what you'll need. By Bill Spaide Catalogers possessing high-performing operational units concentrate on the following five fundamentals. 1. Optimum Location Superior merchandise fulfillment begins with facility location, which should provide average or better solutions to the following criteria: • An adequate labor supply of both full-time and seasonal workers, as measured in terms of costs, availability, stability and productivity. Note: This is the single most important location-related criteria. • Proximity of suppliers and customers to the facility, as measured in both inbound and outbound transportation costs and delivery time. • Local economics includes reasonable construction

Join the Exchange

Share your tips and learn from fellow direct marketers as we cover the hottest issues and best practices in fulfillment and operations. Question: How can I reduce backorders? Answers: The simplest way to reduce your backorders is to increase your inventory level! However, we all know that is not necessarily in the best interest of the company from a use of cash and overall risk perspective. We have had some great success in the past year with lowering our backorders. The key element of success is to know your timelines and key information hand-off dates between functional areas. We instituted a rigorous timeline

Weigh Your Options

By Hallie Mummert Climbing fuel prices coupled with consumers' desire for instant gratification create a challenge for direct marketers trying to keep their shipping costs under control. Target Marketing turned to several fulfillment experts for ideas on how direct marketers can walk the fine line between customer service and shipping cost management. 1. According to the experts, while the order handling and kit/order assembly processes benefit from continual improvements, the "rules of delivery" don't seem likely to change much in the coming years. So the insights that follow represent a set of best practices for delivering product and literature in the most economical