It seems as though e-commerce firms finally are listening to their customers and offering better customer service, at least according to results from the American Customer Satisfaction Index, released this week by the University of Michigan with e-commerce partner ForeSee Results.
Last October, my wife, Peggy, and I invited our good friends Paul Goldberg and Joseph Dipper to lunch in Chicago, where we were all attending the DMA Conference. The hotel concierge recommended NoMI on the seventh floor of the Chicago Park Hyatt. Our table by the big window overlooked the iconic Chicago Water Tower, constructed in 1869 of Joliet (Illinois) limestone blocks and one of the few survivors of the 1871 Great Fire. Everything about the restaurant was world-class—the décor, service, food, wine and vodka (Grey Goose). Dining doesn’t get any better than that, and I would recommend it to anybody who has plenty
E-mail is handy, but it cuts both ways April 13, 2006: Vol. 2, Issue No. 29 IN THE NEWS E-mail to Denny Hatch Your membership dues in the [City] Direct Marketing Club for 2006 remain unpaid. The bylaws of the organization clearly state that unpaid accounts are to be canceled. I'd hate to see that happen if you don't want it to. We have made several attempts to move you to action over the past 5 months. Now the 2006 Membership Directory is entering production and your name and company will not appear in it unless I receive your $125 membership dues
By Denny Hatch I despise the term "snail mail." It is a pejorative that denigrates all hand-carried mail—Standard, First Class and Parcel Post—as well as the dedicated men and women who deliver it. It is a far more offensive term than "junk mail." My entire reputation was built on direct mail, the result of my wife and I starting WHO'S MAILING WHAT!—a newsletter (now called Inside Direct Mail) based on my archive of tens of thousands of direct mail samples. In the Oct. 26, 2004 Wall Street Journal, staff reporter Avery Johnson wrote a story titled, "Cheap-Tickets Sites Try New Tactics." From the story: