By Alicia Orr Suman How do you know when it's time to upgrade your fulfillment software? Of course, looking at the number of orders processed by your distribution center is the first consideration. But it's a more complicated issue than that. Expansion into new markets or new business channels such as the Web also may necessitate a more sophisticated software system. Then there are other factors specific to your business to consider. To determine whether you should pursue a software upgrade, first take a look at your operation's current business processes. As a mailer that recently went through a software upgrade, Daryle Scott, president
Phoenix Systems Group Inc.
April 1, 2003