In the summer, an unparalleled group of previously disparate interests in the online advertising ecosystem agreed to speak the same language about behavioral advertising.
In these harsh times, staying afloat and keeping your privacy/security programs shipshape are not givens. So, the privacy professional needs to be even more part of the conversation about strategy. This is true because many of the new data-driven opportunities in the market are occurring inside a self-regulatory environment that is evolving.
Warning: Some of what you may read these days is neither for the faint of heart nor for those who fear change. While I urge you to continue reading this column, I also urge you to continue to find new and creative ways to weather the economic storm within which we find ourselves.
Lou Mastria, vice president and chief privacy officer of NextAction, talks to Heather Fletcher on ways to address consumer privacy concerns during DMA 08 in Las Vegas, NV.
During the past few months, a great deal of attention has been paid to the issue of online behavioral advertising (OBA). It’s been driven mostly by large companies in the Internet advertising space and trade associations responding to a set of principles proposed by the Federal Trade Commission late last year and proposed legislation in New York and Connecticut. Most of the responses from trade groups and Internet advertisers to these regulatory/legislative initiatives focus on self-regulatory regimes that are in place to balance the privacy interests of consumers with the business models that make much of the content we enjoy on the Web available
Can there be targeted marketing without accurate information? I say no. From e-mail to direct mail, the need for sound list hygiene practices is not only ever-present, but ever-increasing. Why? For me, it comes down to the belief that a global list hygiene strategy is part and parcel of increasing relevance for the consumer, reducing costs for the marketer and demonstrating corporate responsibility. A win-win-win!
Have you noticed that consumer notices are suddenly sexy? It may well be a reasonably inescapable conclusion given the amount of guidance marketers received at the end of 2007 and will continue to receive in 2008. The fact is the Direct Marketing Association issued its Commitment to Consumer Choice program, with a new notice provision for each solicitation. Further, the Internet Advertising Bureau is working on its own best practices document for disclosures. Even the Federal Trade Commission held a town hall meeting on behavioral advertising, focusing much of the discussion on notice to consumers. That’s an awful lot of attention for something that
Right now, 38 states have consumer notification laws for data breaches. In addition, a handful of bills are making their way through Capitol Hill on the same topic. Taken together, these laws and proposals have myriad combinations and permutations of what is considered a security incident, when to notify, how to notify and where to send notification. Generally, notifications can be made using a combination of online and offline methods, which may include e-mail, postal mail, Web site notice, call center and media. For national marketers, the answer may be to encrypt data as a way to prevent exposure to the varying state and forthcoming national