Usability issues aren't always apparent to the retailer operating a Web site. Consumers bring all levels of skill and knowledge to the sites they visit, and access them with different browsers and operating systems. As a result, an online retailer runs the risk of alienating a significant number of users if he or she is not aware of all of the potential obstacles to successful site navigation.
February 7, 2008
January 31, 2008
According to just-released data from JupiterResearch (www.jupiterresearch.com), your Web site may not be performing as well as you think it is. And, these performance issues may be causing lost sales.