Trade Associations/Trade Shows

Andy Sernovitz on Word-of-Mouth Marketing
May 3, 2006

Everyone knows positive word-of-mouth is a good way to boost your reputation with customers and potentially spur sales. It’s a concept that’s been around for a long time, but it’s gaining even greater momentum now that the Internet and blogging can take customers’ opinions of your company and products and speed them around the world to thousands, if not millions, of other folks in a matter of seconds. So, what constitutes word-of-mouth in this age of cyberspace? And how can direct marketers optimize the power of word-of-mouth in their marketing campaigns? To answer these questions, and more, TM Tipline spoke to Andy Sernovitz, CEO

Editor’s Notes: Greco Is Here
December 1, 2004

The highlight of this year’s Direct Marketing Association (DMA) annual conference was John Greco Jr., the organization’s new president and CEO. He is taking over at a time when the industry’s reputation is becoming increasingly tarnished, and is expected to pull together a diverse industry body with divergent interests so he can effect big change. For example, I heard some show attendees express frustration about not being able to attend the opening keynote to hear Greco speak, because they didn’t purchase full conference passes. Overall, these smaller businesses find it’s difficult for them to get much benefit out of a large national association, especially