The use of AI has accelerated in the months since COVID-19 first gripped the world. With consumers seeking contactless or non-touch interfaces and AI tools expanding their capabilities, it’s clear that AI has a growing impact on customer experience and our daily lives. According to Capgemini’s new report, The Art of Customer-Centric Artificial Intelligence, more…
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I’m no stranger to writing about disaster preparedness and crisis management. I live in an area…
AI boosts marketing and sales, with easy and automated options for personalization, customer service, and improving user experience.