Denny's Zinger: With Customer Care, Use the Government Example
October 29, 2014

In mid-September, we flew into Philadelphia from France and followed the crowd to passport control and baggage claim. We have been through this drill a gazillion times. It is always quick and efficient. The officers may ask where we've been and why and how long we've been away. They are polite, pleasant, sometimes chatty.

Denny's Zinger: Don't Believe What You Read!
October 15, 2014

Here's an AP headline and lede last week: "Americans Living Longer as Most Death Rates Fall"—Americans are living longer than ever before, according to a new government report filled mostly with good news. U.S. life expectancy inched up again and death rates fell.

Denny's Zinger of the Day: The Right Guy With the Right Stuff
October 3, 2014

Peggy and I love the American presidency. The pomp and panoply of presidential trips, White House galas, press conferences, one-on-one Q&As—we're there glued to the telly. Apart from the president, we looked for the square-jawed Secret Service guy who was always next to the president scanning the crowd.

Denny's Zinger of the Day: The Barack Obama Team - Lousy Communicators
September 26, 2014

Yet another story of an Affordable Care Act (Obamacare) success hit my Archive today. Two points: 1) This is Kentucky, where Senate Republican Leader Mitch McConnell has threatened to obliterate Obamacare and cripple this presidency. 2) Most success stories are about happy enrollees whose lives were saved by Obamacare.

Privacy Groups Call for Action to Stop Facebook's Off-Site User Tracking Plans
July 31, 2014

U.S. and EU privacy and consumer groups called on privacy regulators to stop Facebook's plans to gather the internet browsing patterns of its users while they visit other sites. The groups asked the U.S. Federal Trade Commission and the Irish Data Protection Commissioner to stop Facebook collecting the web browsing activities of internet users in order to target advertising. They made the request in a letter sent to the authorities on Tuesday. Facebook's European headquarters is in Ireland, giving the Irish DPC responsibility for defending its European users’ personal data and privacy rights under EU law.

Apple Hit With Class-Action Suit for Spying on iPhone Users
July 30, 2014

Apple has been hit with a class-action suit on behalf of 100 million iPhone users who, allegedly, are being spied on by the phone's location tracking tools. According to the suit, filed in federal court in San Jose, Calif. by lead plaintiff Chen Ma, "In or around September 2012, Apple released iPhone 4 which contains an iOS operating system software that enables iPhone 4 to track its users’ whereabouts down to every minute, record the duration that users stay at any given geographical point, and periodically transmit these data stored on the users’ devices to Apple's database for future references."

Supreme Court to Hear DMA Case Against Colorado Tax Law
July 2, 2014

The Supreme Court of the United States today announced that it will hear a case brought by the DMA relating to a Colorado law imposing a notice and reporting scheme on remote sellers that do not collect state sales tax. The Supreme Court agreed to consider the question of whether federal courts may decide constitutional challenges to state tax regulations affecting only out-of-state businesses

The 'Right to be Forgotten' - Ode to Solitude
June 9, 2014

Alexander Pope is making a 21st Century comeback. I'd love to be in Google's conference room as the team there decides just how to adhere to a European court's decision that European citizens have a right to be forgotten (on Google). Or what about email? A UK court just took a British retailer to task—John Lewis—for having a pre-checked form box for new customers that permits an email communication to the paying customer, along with an easy-to-use opt-out

Chobani Gets Sued in a Case That Hinges on a Single Tweet
June 5, 2014

Chobani and its agency Droga5 are being sued by inspirational author Dov Seidman, who is claiming the yogurt company infringed on his trademark while lifting core concepts from his 2011 book, "How: Why How We Do Anything Means Everything." Seidman, also the CEO of business consultancy LRN, alleges that the defendants illegally employed his trademark in its 2014 Super Bowl campaign, which utilized a "How Matters" tagline. The messaging in question also ran during the Winter Olympics and Academy Awards via TV and digital properties. Maybe the most interesting part of the legal filing, though, involves Twitter.

DMA Comments on FTC 'Data Broker' Report
May 28, 2014

The Direct Marketing Association today responded to the findings of a new report released by the Federal Trade Commission entitled: "Data Brokers: A Call for Transparency and Accountability." "We appreciate the Commission's ongoing interest on these issues. The calls for notice, choice and transparency are consistent with existing hallmarks of the ethical standards for our industry, which DMA has produced and enforced for more than 40 years