Last week, I had a dream — and in it, Karen Carpenter and I were friends. The following night, I had a similar dream.
The key to changing this paradigm is in messaging platforms like Facebook Messenger, and now WhatsApp and Apple Business Chat.
The recurring theme we found throughout our search for the Marketer of the Year was marketers who find success put the customer first.
We live in the age of transparency. As such, it’s critical to earn your customers’ trust and keep it by improving CX.
Peter Drucker, the legendary management consultant, is quoted as saying: “The purpose of business is to create and keep a customer.”
Provide a seamless user and customer experience across devices and channels.
All marketers want to strike an emotional chord with consumers, which is why so often we see ads…
Your onsite resources are a valuable tool for keeping the line of communication open with clients and maintaining your reputation.
As products and services become commoditized, organizations need to begin differentiating themselves by becoming customer-centric.
In a digital age of personalized experiences, the worlds biggest brands are turning to blockchain technology to increase loyalty.