Without the guidance of humans, AI is just a fancy tool. Here’s how to combine human and machine to offer better shopper experiences.
Relationship marketing: That wonderful thing that makes brand ambassadors tell their friends, “You have to try this!”
Customers like self-service. This makes sense when you already have a relationship with a company and you’re just trying to execute a
It’s not easy being a retailer these days. Amazon’s customer experience has changed the game.
You know what they say about making assumptions, right? Well it’s true in life and in customer support.
The key trends shaping travel and hospitality marketing are around tech and how it can enhance the consumer experience.