GDPR Leads Brands to Better CX
July 27, 2018 at 8:00 am

A year ago, most companies had no clue where all of their customer data resided, let alone whether or not it was secure. With the imple

How Well Do You Know Your Customer Data?
May 30, 2018 at 9:09 am

Some marketers keep their distance from customer data. When I ask what kind of customer information they work with, I hear very little.

CX Isn’t Hard, It’s Common Sense
May 4, 2018 at 7:45 am

I continue to urge companies to differentiate on the basis of customer experience — the bar is so low, it’s doesn’t take a lot of