Call/Contact Centers

AI, Voice Search Making Text Obsolete?
August 18, 2017 at 8:00 am

Google Home now allows free calls and the announcement is making Target Marketing Editor-in-Chief Thorin McGee’s fortune-telling turban

4 Basic Rules to Increase the Bottom Line with Marketing Automation
June 13, 2017 at 2:40 pm

From social media to virtual reality to personalization, the shopping landscape has never been more dynamic. Brands and retailers are always looking to adapt to the latest shopping trends but, while some of these trends are catching the attention of consumers, others are failing to deliver an experience shoppers actually want. In our recent study, […]