I have urged many companies to differentiate on the basis of wow customer experiences, because the bar is so low. It’s also easier for
I continue to urge companies to differentiate on the basis of customer experience — the bar is so low, it’s doesn’t take a lot of
There’s been a movement in IT during the past seven or so years to adopt a DevOps methodology; whereby, developers and operations are
As companies work to define an exceptional customer experience, my guess is few of them think about the security of the customer and
Customers like self-service. This makes sense when you already have a relationship with a company and you’re just trying to execute a
I’m fine with companies collecting my data; however, how about providing me something in return?
First, let me say I am a huge fan of big data and analytics. The more data you have, the more accurate your machine learning model will
B2B and B2C companies — use data, AI and ML to find out what will make each of your customers’ lives simpler and easier to earn