Rum Ekhtiar

In an age of fewer in-person meetings, how do you adjust your client service strategy?

Here are three rules to live by when it comes to maintaining strong client relationships.

Committing to improvement is a good idea any time of year, but there’s something poetic about revitalizing along with the calendar.

When it comes to communicating with employees and other stakeholders, I find that a lot of companies overthink what is very simple.

Hi. Captain Obvious here again. I help communications and HR teams recognize when their employee engagement challenges are solvable.

Employee engagement can be a tough gig, but companies make it a lot harder than it has to be.

When I walk into a client’s office to help with employee engagement project, I introduce myself as Captain Obvious.