Ramona Cyr

Ramona Cyr
The Data Challenge

How custom segmentation helps The San Diego Union-Tribune find new subscribers Like at all major newspapers, it has become harder and more costly for The San Diego Union-Tribune—the second-largest newspaper in Southern California—to find new subscribers. To develop marketing and sales plans to approach consumers differently based on their lifestyle and circulation habits, the marketing and circulation team at the Union-Tribune determined it needed to develop a custom segmentation system. Two recent business changes helped propel the marketing and circulation team’s challenges. The first change was internal: The Union-Tribune recently started to promote four-day and Sunday-only subscriptions; previously only seven-day subscriptions had been pitched