Mitchell Young

Mitchell Young
Improve Customer Experience, Engagement by Improving Your CRM Data

As the old expression goes, "You never get a second chance to make a first impression." In today's world of immediate satisfaction or a lifetime of ridicule on social media, customers demand a smooth and seamless interaction with all touchpoints of your business. Whether they're calling in with a question or looking for a service online, the expectation is when they interact with your brand, you know who they are—or are at least relevant.