Michael Della Penna

Michael Della Penna
Putting Pinterest to Work for Your Brand

Pinterest is the new hot property. Overnight this visual curation powerhouse has generated more traffic to websites than Twitter, Google+, Linkedin and YouTube combined. Its clean and simple design, including pleasing graphics and neat organization, allows users to quickly and easily gain access to the content that matters to them. Marketers have taken notice and are asking themselves, "How can Pinterest help me form a deeper relationship with my customers and prospects?"

A Look at Facebook's Premium Ads

Last week Facebook officially announced its new premium ads at the fMC confab, its marketing conference. While there were several announcements, including Timeline for brand pages, the most relevant one for this column was the official launch of the social media platform's new premium ad units.

3 Social Media Musts to Grow Your Community

With 2011 holiday sales surpassing expectations, marketers entered 2012 with new customers and a renewed optimism. However, given the ups and downs of the past several years, now isn't the time to rest on your laurels. 

5 Ways to Leverage the Power of Social Communities This Holiday Season

Tough economic conditions have led to some pretty dramatic changes this holiday season, including earlier and more aggressive promotions, extended store hours, and more aggressive digital marketing efforts such as extended free shipping offers. How can brands leverage their social communities to best stand out from the crowd and drive success this holiday season and beyond? Here are five simple ways to leverage the power of your social community this holiday season:

10 Tips to Help Grow Your Twitter Followers

This past Labor Day weekend saw Republican presidential candidates hit the campaign trail, and Twitter was buzzing with location updates, photos and 140-character sound bites. While many of the candidates boast huge Twitter followings, several have come under criticism for the authenticity of their numbers.

3 Ways Social Communities and Engagement Will Redefine Marketing

The growth of social media provides many new opportunities for brands, including the ability to identify best customers and influencers, and to actively engage those influencers to grow brand advocacy and community. Naturally, it's this prospect that's helped fuel the enormous growth in spending across and within key social communities like Facebook, YouTube and more.

Measuring the Impact of Facebook on Sales

There's been a lot of talk about Facebook's impact on commerce from industry pundits. “Will it be retail’s next Google?” asked one report from a leading analyst's firm. While we're still very much in the early stages of social media marketing, one thing is certain: In a world where people are increasingly turning to others for opinions and recommendations on the things they need, social commerce, specifically Facebook commerce (f-commerce), is something worthy of additional exploration. But before we jump into the numbers and opportunities, let’s examine what’s required to build a successful f-commerce effort.

Building Multicultural Communities

For many brands, embracing social media and building community has been a juggling act. Balancing user demand and fit with the appropriate resources to assure proper customer engagement and support has been a challenge for many. As engagement is ignited and goals are reached, prudent marketers are taking the next step and adding additional channels to help expand and nurture these communities. With the mantra to be everywhere consumers are, expansion is, and remains, a core goal for many brands. So what’s missing? Multicultural social communities.

5 Steps for Putting Twitter to Work for Your Brand

Twitter can help you win customers, drive sales, find/solve problems and manage your brand. If you don’t have a Twitter strategy, you need one.

The previous sentences are a combined 140 characters, the maximum length of a tweet. They perfectly capture the power of this relatively new short-form messaging system.

Maximize Holiday Sales

As the holiday season kicks into high gear, brands are scrambling to maximize sales and results. The growing use of social media and smartphones adds enormous complexity, along with many opportunities for today’s digital marketing gurus. But fear not! With a little preparation and integration, double-digit sales increases are possible. Here’s how to get the most out of your Q4 digital efforts to drive sales and grow lifetime value for many years to come.

Building Your Facebook Community

In July, 2010, Facebook announced that more than 500 million people worldwide were actively using the social media site to connect with family, friends and, yes, increasingly, brands. While Facebook continues to evolve as a marketing platform, a growing number of marketers are looking to leverage this channel to engage consumers and build communities. But what are some of the secrets to success, and how can you leverage these best practices to build a powerful community of brand advocates?

Social CRM Starts With Best Customers

If best customers — approximately 20 percent of your customer base — account for 80 percent of sales, then one would think identifying and striving to create a unique experience for those shoppers would be the goal of nearly every marketer on the planet.

Michael Della Penna's Conversations: 5 Essential Technologies to Ignite and Manage Conversations

This month’s blog is all about the tools necessary to support a successful conversation. Over the last decade, I’ve had the privilege to be involved in building solutions that help brands connect and communicate with their customers and prospects. It's from that experience that I present the five most essential tools in creating and sustaining a successful conversation with customers and prospects.