Margaret Battistelli

Margaret Battistelli
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Cover story: Zappos.com - Learn how this leading online shoe retailer has translated its philosophy of providing the absolute best customer service and shopping experience into $800 million in sales. Feature: Five New Questions You Need to Ask About Email - Learn about the latest trends in e-mail marketing and new testing techniques.

Hislist

Craig Newmark insists that he's not changing the world. You maybe can think of some classified advertising managers at newspapers around the country who might disagree, but he's pretty adamant about it. Still, if you give him a minute, let him chew on the notion for a bit, the founder of the almost impossibly successful social-networking site Craigslist will cop to maybe something as socially insignificant as, oh, say, changing the way people interact.