Kevin Joyce

In this increasingly digital world, expectations for marketing operations have never been higher.

As CMO, where do you start? How do you operationalize customer experience into a technology and data stack that empowers your people?

If you demand your website team structure their reports like this every week, the result will be an ever-improving website.

Let’s address the capabilities required to transform a traditional marketing organization into a modern revenue marketing machine.

Growing marketers must inevitably decide what markeitng operations to centralize and what to decentralize.

By seeing capabilities instead of skills, digital transformation becomes 10 or 20 capabilities we must acquire, instead of 200 skills.

Digital media spend is likely one of the largest pieces of the budget. But is it being well spent? How can you tell?

Management by objective (MBO) is intended to be measurable and directly tied to organization goals. But in marketing, they’re not.

Who owns data quality management? The campaign calendar? Let’s create some guiding criteria for coming up with the best answers.

What are CMOs held accountable for? Say we invest 5% of revenue in marketing, what do the CEO and board of directors expect in return?

This is the first in a series of posts about the three greatest challenges facing marketing organizations in 2018.

Sixteen months ago, we started the revenue marketing journey together. We defined revenue marketing as the combined strategies …

How do you start reporting marketing results and ROI? Here are your best bets for initiating Revenue Marketing reporting this year.

This month on our Revenue Marketing Journey, we make a right turn and finally discuss marketing operations and technology.

in order to engage, we must be in the channels our customers frequent wih relevant content for them to consume and share.