It finally happened. Politicians' idiotic email practices had a measurable negative effect. "Maine Republican Party chairman Charlie Webster has admitted that the state party made numerous clerical errors in counting the state's caucus results—even omitting some votes because emails reporting tallies 'went to spam' in an email account." Ha ha, especially if you're a Democrat, right? Well, the same thing is happening to you.
Is there any topic more certain to make a marketer's eyes glaze over with boredom than email authentication? Don't answer. That was rhetorical. However, there was an email-authentication-related development earlier this week that marketers who use email should take note of. It may begin to tip the scales in the battle against phishing—fraudulent email pretending to be from a well known brand in order to get users' account information—in favor of the good guys.
Quick! Which email service provider has the best delivery rate? Don't know? Neither do I. Let's try and find an answer. According to a list put out by ranking firm topseos, Pinpointe On-Demand has the best delivery rate of 10 email service providers it ranked for January. Let's just cut to the real problem with Topseos' rankings list—that it mentioned ESPs' so-called "delivery rates" at all.
My journalism mentor Charlie Adair [RIP] was an utterly twisted human being, but in the best way imaginable for a student who wanted to learn to be the best reporter he could be. He could have taught marketers a thing or too, as well-for example, about empathy, hitting deadline, and always thinking on one's feet. The final exams for Charlie's infamous interviewing course were legendary for putting students in excruciatingly uncomfortable positions. ... Team Obama could use a Charlie Adair.
An astounding email hit my inbox this week that perfectly illustrates the value of triggered messaging, or email sent as the result of some sort of action or inaction by the recipient.
So you're sitting around a conference table discussing your company's email marketing and someone starts talking about the program's open rate. To the uninitiated, common sense says "open rate" refers to the average percentage of emails that get opened. ... But that's not what it means all.
Let me tell you the story of four marketers' emails and their placement in my Gmail account. Trust me. Their story matters to you. I gave none of the four marketers permission to send me email. Yet, two are making it into my inbox. Two are being shunted off into my spam folder.
Email's gatekeepers—system administrators at companies and universities, anti-spam personnel at Yahoo!, Google, Hotmail and the like—exert 100 percent control over what makes it into their email account holders' inboxes and what doesn't. To be successful, your list has to play by their rules.