Fatema Hamdani

Fatema Hamdani
Ways to Make Customer Service More Mobile

Smartphones, apps and high-speed mobile networks are changing the rules of the game for customer service. Direct service that used to only be available in-person or over the phone is now accessible anytime, anywhere via mobile devices. Mobile technology has empowered consumers to connect with their favorite companies 24/7 through devices that serve as veritable customer service supercenters.