Deb Goldstein

Deb Goldstein
Walk in Your Customers' Shoes

By Deb Goldstein The shoe department at Nordstrom is heaven. I'm sure you've been there, and if you haven't, it's a must—not just because of the vast variety of shoes, but because of its customer service. It's the complete experience that combines quality products delivered with top care. When I'm in San Francisco, I never miss the opportunity to visit this store. Here's why: It's all about my first visit. I was at the opening bell at 9:30. I looked at everything, consulted with my shopping partner if she liked this pair or that. When I finally decided what I wanted to try