Bud Michael

Bud Michael
10 Ways to Galvanize Your Customer Relationships

By Bud Michael Today's consumers are savvy and independent. They seek reliable and speedy customer service, but don't want to be bombarded with superfluous information, or overloaded with unnecessary content. By adopting CRM technologies and practices, the most adept businesses can find an even balance that solidifies long-lasting customer relationships. Here are 10 ways businesses can develop loyal customers. 1. Two-way Communication While providing prompt response, answers to frequently asked questions (FAQs) and knowledgeable customer service representatives (CSRs) is important, outgoing contact is just as crucial. Targeted direct mail and e-mail campaigns are an excellent way to establish two-way communication. Alerting loyal shoppers