Denny's Zinger: “You Are Our Sales Executives...”
Many years ago I flew from SFO to Hong Kong on a Singapore Air 747—18 hours of flying time. I went into the loo during our descent into HK. It was as pristine as when I boarded.
Waking during the night, I saw flight attendants check the loos every half hour or so.
Shortly after, I flew American domestically and went into the loo. Pee and wet bumwad on the floor, sink grubby and no tissues. Came out and the flight attendants were sprawled in the messy galley yakking and reading Cosmo.
In the early days of this column, I wrote about a great keynote speech by Harvey Mackay, MackayMitchell Envelope Company.
From that 2005 post:
Once asked how many sales people Mackay Envelope had, Mackay replied that he had 600.
"Six hundred sales people!" the person exclaimed. "I cannot believe that. How many employees do you have?"
Mackay replied, "Six hundred."
What triggered this Zinger was a Scott McCartney Wall Street Journal story about how various Persian Gulf Airlines train their flight attendants.
"Yes, you are cabin crew," the elegant young men and women were told on their first day of work, "but at the end of the day, you are our sales executives onboard."
- Persian Gulf Airlines are operating à la Singapore Air, projecting elegance and comfort in a frequently stressful environment.
- Are all your co-workers enthusiastic about your organization, offsite and on?
- If not, why not?
- Check out this Korean Air horror story.
P.S. Breaking News: I screwed up!
My August 28, 2014 rave review of Etihad Air was a serious error, as was the slobbering column above. Check out yesterday’s story of Etihad Air’s imprisoning passengers for 28 hours on a luxury jet because of fog. I take everything back. These people are torturers and jerks. I am truly embarrassed.
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Question: why didn't you write this book 27 years ago when I started my company and wrote catalog number 1? —Ira Hoffman
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