The True Cost and ROI of Business Travel
When assigned a room, Peggy asked if it was quiet and the answer was “Uh ... No.” We would hear the bar goings-on. We walked to Covent Garden for a light lunch and returned two hours later to a spacious and quiet room.
The reason for mentioning the noisy bar at the Trafalgar is that the British Air Crew were stuck in a noisy hotel in New Delhi, and did not dare fly when they were sleep-deprived.
In that scenario, neither British Air (which put them up in a noisy—and presumably cheap—hotel), nor crew, nor passengers were winners.
In short, employees forced to travel on long, cheapsy-weepsy business trips will most likely not get into their zone when it comes time to represent the company, and sales can be lost and mistakes can be made.