We Lost Your Dog. A $200 Delta Flight Voucher, Sir?
Good luck finding Americans who think of dogs as luggage, Delta.
The story that's going viral about the airline is that it lost a family pet, a pit bull named Ty, and has so far only refunded Ty's owner the $200 Frank Ramano paid to have his 6-year-old dog flown from Los Angeles to Tampa with him. By now most of the people reacting to the tale on social media know all about how Ramano adopted Ty in North Hollywood a year ago, when Ramano was homeless.
For instance, in a Nov. 11 tweet, @diloreto_jd of Arkansas writes, "#NoteToSelf: Keep the dog far away from @Delta ..."
However, mum is the word from @Delta and Delta.com, where the airline instead tweeted about Halloween on Oct. 31—when Ty reportedly chewed through his crate and ran away at LAX; and about Chinese visa extensions on Nov. 10—when CNN, Gawker, the New York Daily News and others reported the story.
In a statement provided to many media outlets, including on Nov. 9 to the Daily Mail, Delta doesn't mention offering a reward for news about Ty or what efforts its making to find him.
"Delta continues to investigate what happened, but early indications show that procedures were followed, and the dog may have compromised the kennel on its own," according to the Delta statement, referring to what the Daily Mail calls a plastic kennel with a metal door. "Delta immediately worked with LAX airport teams and the customer to locate the dog, but was unsuccessful. We remain in contact with this customer, and we are fully supporting the search for their pet. Delta understands that pets are important members of the family and regrets this occurred while this pet was entrusted to our care."
Delta also doesn't mention whether it's considering revising its kennel requirements, which stipulate: "To transport your pet as checked baggage or cargo, you must use an approved shipping kennel, and it must ship in accordance with the U.S. Department of Agriculture (USDA) guidelines. ... USDA rules state that the kennel must be constructed of rigid plastic, wood, metal or material of comparable strength with solid roofs; no cardboard kennels ..."