The Decline and Fall of AOL
If you have not heard Vincent Ferrari’s attempt to unsubscribe to AOL, I urge you to give a listen—a textbook example of stupid customer service. You will be appalled ( http://media.putfile.com/AOL-Cancellation/).
For a printed transcript of the exchange: http://tinyurl.com/osp9r/
Despite my glorious one-line address I have not been happy with AOL and am moving slowly to firstname.lastname@example.org, which is free, faster and treats me better. I tried to set up a system whereby all mail that comes into AOL is forwarded to my Yahoo! account. My plan was to get all my mail at Yahoo! and gradually phase out AOL. AOL refused. I am a captive.
Yet another screwing of a subscriber by a bloated bureaucracy of bungling bastards.
AOL has gone from a glittering jewel of a pure-play Internet masterpiece to the Abu Ghraib of Internet Service Providers.
The idea that people will stand for this kind of abuse from AOL because it’s free is preposterous.
My bet: AOL is toast.