Technology Roundup Products on the Cutting Edge
Watch Your Call Center From the Comforts of Home
If you're spending thousands of dollars traveling to your call centers to oversee operations, you might benefit from a new product from LiveBridge, an international customer interaction services firm.
LiveBridge's new video monitoring service, currently operating from the company's headquarters in Delhi, India, allows customers to monitor live, real-time images of contact center operations around the globe. The service will be added to all LiveBridge facilities in the coming months. The system has saved one client more than $25,000 in travel expenses, says LiveBridge President and CEO Patrick Hanlin.
For more information, visit www.livebridge.com or call (503) 652-6000.