When a Business Model Goes Rogue
The sales person also told us this convoluted, screw-the-user system is in place for all American cellphones with one exception: BlackBerry, which works everywhere.
Being a nut for details, I wanted to know precisely how to make Peggy's phone work in Europe. So when I got back to the office, I hit the computer.
In 78 years on this planet, I cannot remember a worse presentation of product information. Welcome to the deep weeds of big corporate communication bullshit. From T-Mobile's website in unreadable light gray mouse-type:
Stay connected, worldwide.
Planning a trip and want to use your T-Mobile phone or device while you're away? Get information and tips to help you stay connected, even when you're far from home.
How international roaming works, and why your device matters
• Four frequencies (850/900/1800/1900 MHz) are used for wireless services worldwide. 3G frequencies include: 2100 3G; 1700/2100 3G.
• Each phone has a radio transmitter-receiver that works on one frequency (single-band) or on more than one frequency (multi-band).
• Since frequencies vary from carrier to carrier and country to country, you'll need a device for international roaming that works on the frequency where you're traveling. If you have a "quad-band" device, it will work virtually anywhere there's a wireless signal.
How to check if your current device has international roaming capability
To check if your device supports international roaming:
• log in to My T-Mobile for personalized information about your device's band support, or
If you're traveling to Canada or Mexico, any T-Mobile phone will work.
Techie gibberish—all of it!
I scoured the Internet for information on how to make a U.S.-based T-Mobile Droid phone work in Copenhagen. Finally I came across an explanation from the Rick Steves' website: