Software Knowing When to Upgrade
Since the new system was in the form of a plug-in module, it didn't take long for the staff to get acclimated—or for the company to see results. "The upgrade to our fulfillment software has been a tremendously valuable investment for us," says Scott. "For a couple hundred thousand [dollars] we experienced a 50-percent drop in fulfillment costs."
Scott credits vendor support as being key to the success of the project. "We look to our vendors for advice and guidance." He continues, "Every year or two we look for something new to invest in to improve our fulfillment."
The whole process need not be intimidating if it's approached logically, Scott concludes. "People do tend to make things more complex than they need to be."