Put Your Reply Device to the Test
A reply device can be more than just the means by which prospects share their information; it can be an active and effective part of your sales message, according to direct mail veteran Sandra Blum. In her book, “Designing Direct Mail That Sells,” Blum outlines 19 questions that you can use as a guideline to determine whether your response mechanism simply takes orders or leads to them:
* Is it easy to understand?
* Is it easy to find?
* Is there a clear statement of the offer?
* Does it highlight the benefits?
* Does it encourage action?
* Does it spell out how to respond?
* Does it highlight the guarantee?
* Are the price and terms clear?
* Is the sales tax spelled out?
* Are shipping and handling costs indicated?
* Is delivery time stated?
* Are time limits stated?
* Are any rules and regulations handled positively?
* Is the return address included on the reply form?
* Are phone, fax, and e-mail included?
* Does it fit in the reply envelope easily? Without folding?
* Did you ask for a change of name and address?
* If possible, are the name and address of the responder filled in?
* Is postage-paid return provided if payment, credit information or confidential information is requested?