Put the Right Person in the Right Seat
What is Your Current Best Practices Model?
Today, American business is investing $60 billion annually in training and development for the country's workforce. That number is projected to double in three years. What is your budgeted hard-dollar investment in building both individuals and teams? If you think employee development is expensive, measure employee loss. Try recouping the lost costs of employee turnover, and all of that knowledge walking out the door to a competitor.
Call centers that continually tap creativity with a motivated workforce understand the four building blocks of high performance teams. They invest the right amount of time, money and talent in the development of roles that supply a real business with purpose and ROI—and they do so in a structure that eliminates department boundaries and drives functions interdependently. The right role with the right behavior is the first step to keeping those employees that produce, grow and desire to have a career with your center.
Patty Azar is COO of Predix Link, a company helps businesses build high-performing teams at the executive level and throughout the organization. Azar can be reached at firstname.lastname@example.org.