Native App Optimization Platform Leaves A View From My Seat Sitting Pretty
With consumers increasingly using their mobile phones for most any task (e.g., shopping, banking, checking emails, etc.), they've come to expect the same seamless experience on their smartphones as they get on a desktop PC. As a result, marketers must optimize their brand's mobile presence — website and/or app(s) — to satisfy today's always-connected consumers.
One such marketer is Frank Panko, founder of A View From My Seat, an online photo-sharing service that provides sports fans seat views from sports venues across the globe. Panko wanted to improve the user experience on his brand's native mobile app, but was limited by the fact that he couldn't find a testing/optimization platform specific to native apps. That was before he came across Artisan, a mobile experience management platform provider.
Since going live with Artisan's platform in October of last year, A View From My Seat's native app has transformed from a static download to a dynamic marketing channel. The ability to run A/B tests and instantly make changes to its app based on the results of those tests — you don't have to rebuild the app or make changes to code — has led to a higher conversion rate (i.e., more sign-ups) for A View From My Seat. This is quite different than the brand's previous experience on Apple's iOS.
"With the way iOS works, you have to go through Apple's approval process [for any change], which generally takes about 10 days from the time you submit it," says Panko. "When you factor in the time it takes to run each test and then the time it takes Apple to accept each variation of the app, you're really looking at upwards of two months to three months to run a set of tests and make a decision. With Artisan I can go in and set up a test, wait two weeks to see how the results go, then make a decision right there without ever having to go through Apple."