Facebook’s chatbots speaking their own language with each other isn’t the creepy dystopian world depicted in the “The Terminator,” the Evening Standard emphasizes. Facebook just thought the chatbots weren’t creating a desired result — the ability to negotiate with humans — so the social network shut down its test. Then Facebook bought Ozlo, an AI assistant startup, in order to talk to Messenger users, VentureBeat reports.
As for the former, Gizmodo reports on Monday that “the only thing the chatbots were capable of doing was coming up with a more efficient way to trade each others’ balls.”
So Facebook stopped that test in the Facebook Artificial Intelligence Research unit and made the negotiating bots start speaking to each other in a way humans could understand, Gizmodo says.
And in the case of the latter, VentureBeat says Ozlo’s original purpose was “helping users sift through restaurant listings in a conversational format.”
Ozlo’s announcement about being acquired by Facebook shows the tech that the company created in 2014 has already come a long way.
“When we started Ozlo, we saw a tremendous explosion of on-the-go communication. We wanted to build a new way for people to connect with each other, gather information and discover services. Our world-class team has built a knowledge graph containing over 2 billion entities and created amazing AI technology that uses this data to understand real-world nuances.
“Now, we're ready to take the next step in our journey with Messenger. By joining a team that shares our values and our vision, we will be able to continue to work on building experiences powered by artificial intelligence and machine learning.”
This means Facebook’s chatbots are getting smarter. They’ll be able to provide more nuanced information to consumers than they do now.
Social Media Examiner reported in March that marketers are using Messenger chatbots for canned responses, rather than learned ones, such as content marketing — which Whole Foods uses to provide consumers with recipes, for instance. The bots answer basic customer service questions for Domino’s Pizza.
1-800-Flowers processes simple orders in the app, the article says:
The bot asks for the recipient’s name, phone number, and delivery address. Then it prompts customers to choose what category of products they’re looking for and displays relevant products.Once users select an item, the chatbot asks them to schedule the delivery and provide billing information.
Social Media Examiner said finally, some marketers offer automated services through Messenger:
RemitRadar‘s money transfer service is one of the best examples of this type of chatbot. Chatbot users can use automated services to send money, pay for international mobile while abroad, request exchange rates, and find other money transfer locations.
What do you think, marketers?
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