Nuts & Bolts - Case Study: Making Vegas.com the Odds-On Favorite
Challenge: Raise brand awareness, acquire customers and increase
Solution: Create a multichannel, direct marketing campaign and promote it through sponsoring the 2009 College Slam Dunk Contest held on April 2.
Results: Using the measurement from four weeks prior as the control, Vegas.com saw a 60 percent rise in calls on April 2 and a 30 percent increase in sales throughout the month-long promotion.
Vegas.com thought it had a slam dunk. But the travel services Web site headquartered minutes away from the Las Vegas Strip decided to make sure. So this year, the site chose to use direct marketing techniques to promote its sponsorship of the 2009 College Slam Dunk Contest.
Pushing aside anecdotal evidence of the warm reception its T-shirts and foam fingers had gotten historically at the increasingly popular contest, Vegas.com hired direct response agency Mercury Media Holdings of Santa Monica, Calif., and spent the entire month preceding the April 2 competition at The Palace of Auburn Hills in Michigan promoting the event and Vegas.com. Year three of its contest sponsorship became dominated by television, social media, e-mail and newspaper prompts urging Vegas.com fans and sports aficionados to enter the code “SLAM” during Web checkouts to receive $25 off purchases of $250 or more.
Web visitors typing in the URL of vegas.com/slam would be directed to a specific page where they would see offer details, as well as the highlights video that Vegas.com placed on YouTube. (Or they could navigate through site tabs like “gambling” and “weddings.”)
Meanwhile, everyone, including Facebook fans and Twitter followers, also had the option of dialing (888) LAS-VEGAS, a toll-free number Vegas.com hadn’t promoted in prior slam dunk competitions.
Then, at the event, players dribbled past scores of courtside signs bearing the red arrow Vegas.com logo.