Wachholz says Beeline used e-mail notifications, clients' application homepages and face-to-face meetings to notify customers about the new opportunity to voice opinions, collaborate with each other and read Beeline's announcements on IdeaStudio.
As of press time, the social network already had seen 100 users log in and share 76 ideas, post nearly 200 comments, and provide more than 600 votes on other ideas. Beeline already was spending half as much time managing the collection and ranking of enhancement requests.
"It's already certainly helped us streamline the way that we're able to capture and then prioritize and implement on strategic road-map items," Wachholz says.
He provides an example of a client request that customers may not realize is included in the system already—the ability to change employee location, taxes and pay rate when a contingent laborer trained in the United States is moved to, for instance, a site in India. If that U.S. training takes 90 days, a client can set the software to make the change on the 91st day when the laborer moves to the offshore location.
"So it's a great way for us to capture what areas of training we need to focus on, what areas of education we need to focus on and what areas of the tool are being leveraged more or less."