LivePerson Launches LP Insights
Company: LivePerson, a provider of real-time engagement solutions that increase conversions and improve the customer experience
Product/Service: LP Insights, a text analytics platform
What it Does: Captures, correlates and analyzes customer/agent interactions to transform feedback into real-time actionable data. Insights has the ability to monitor both unstructured data (e.g., customer words, behaviors, buying patterns) and structured data (e.g., survey results and key performance metrics). Combined, companies can now efficiently gain unprecedented insight into its business, customer service program, social media success and agent performance.