KANA Launches Omnichannel Customer Service Suite
Company: KANA Software, a provider of customer service solutions
Product/Service: KANA Enterprise, an omnichannel customer service suite
What it Does: KANA Enterprise delivers the first unified and omnichannel customer service platform to fully meet the demands of the modern customer. The omnichannel approach joins up cross, agile and intentional channeling so businesses can ensure a customer's brand experience is positive, consistent and cost effective across all touchpoints.