KANA Software Updates its Cloud Customer Service Suite
Company: KANA Software, a provider of customer service solutions
Product/Service: KANA Express, a cloud-based customer service suite
What it Does: The new release delivers significant value through omnichannel customer service that's accessible and affordable. Purpose-built to take advantage of flexible cloud computing, KANA Express securely manages phone, email, live and automated chat, social, and web self-service channels without the costs and complexities often associated with more traditional mid-market systems. However, unlike many SMB offerings, KANA Express scales to support hundreds of thousands of transactions daily and seamlessly integrates with other front- and back-office systems.