Fulfillment Special Report: In-store Returns ... Sales Opportunities in Disguise
8) Put impulse products and gift cards near the returns counter to drive incremental sales.
9) Promote all channels to customers via all other channels.
10) Develop flexible policies and encourage friendly employee attitudes to accommodate operational problems.
To learn more about “The State of Retailing 7.0,” visit www.shop.org. The etailing group can be reached at (773) 975-7280.