Empathica Launches Customer Experience Product for Location Managers
Company: Empathica, a provider of customer experience management (CEM) solutions
Product/Service: Empathica Local, a new CEM product that focuses on helping location managers deliver consistent and memorable customer experiences at their restaurants, retail locations, grocery stores and banks
What it Does: Eliminates the need to search through complex reports to find insights and leverages prescriptive reporting technology to set focus areas. As a result, location managers can focus on local issues where they need specific guidance on what to fix and how they can improve the local customer experience, strengthening the brand they represent.